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Booking Information

Booking Information


  1. Enter the event name or view and select from our What's On page.
  2. Click the BUY button next to your chosen performance.
  3. Choose your tickets
    Click Select Your Own Seats, select your seats as prompted by the interactive seating plan (Select Your Own Seat is not available for all events).
    Click Best Tickets Available if you're happy for us to find seats for you. Click your chosen price band, section and number of tickets, and remember to check Aisle Seat if one of your party needs access to the aisle.

    Don’t forget to enter the Promotion Code if you have one.
    Once you’re happy with your seats and are ready to make your payment, click Continue.
  4. Check the details in your basket and click Continue to make your payment, or click Try Again to select alternative tickets, you may also Cancel Your Order.
  5. Log into your account. If this is the first time you've bought tickets online, you’ll be asked to Create a New Account.
  6. Select your fulfillment method and click Continue.
  7. Pay for your tickets. You can pay with your debit/credit card (except American Express) or a BH Live Tickets gift voucher. Enter your payment/delivery details as prompted. Check the details carefully and click Complete your order. Your tickets are now booked.

By phone

Call us on 0844 576 3000 between 9:00am and 8:30pm Monday to Saturday and 9:00am and 5:30pm (8:30pm if there is a show) on Sundays.

In person

You can buy tickets in person from our ticket offices in central Bournemouth at the following times and locations:

Bournemouth International Centre: 10am to 4pm Monday to Sunday.
Open on show nights until 30 minutes after the main/last event starts. The ticket office may open earlier on days when major events go on sale.
Please check the website for individual events.

Bournemouth Pavilion Theatre: 10am to 5:30pm Monday to Sunday.
Open on show nights until 30 minutes after the performance starts.
Please check the website for individual events.

Tickets for events at either venue are usually available from both ticket offices. Exceptions include certain BIC shows and events at other venues.

Booking in person at Portsmouth Pyramids

You can book and collect tickets from the main reception desk at Portsmouth Pyramids between the below times:

7:00am-9:00pm Monday to Friday
8:00am-6:00pm Weekends and Bank Holidays
7:00pm-9:30pm (approx) on show nights

Please check the website for individual events.

Please check opening times before arriving.

Payment and pricing

We accept cash and all major debit and credit cards. We do not accept American Express, cheques or postal orders.

Service and/or Fulfillment Charges apply to most bookings.

We also offer a Group Bookings service.

Collecting your tickets

If you select Care Of Box Office when buying your tickets, the original payment cardholder can pick them up at the Bournemouth International Centre or Pavilion ticket offices upon presentation of this card.

If you are the original cardholder, but cannot collect tickets yourself or are not attending the show, you can arrange for someone else to collect them on your behalf.

We will need you to complete a Letter of Authorisation, print and give it to your nominated person. They will be required to present this, alongside their own photo ID, at the event venue ticket office immediately prior to the performance in question before we are able to release the tickets.

Download a Letter Of Authorisation form here.
This form must be printed and fully completed before your representative arrives at the Ticket Office.

Seating plans

Seating plans can be downloaded from the Bournemouth International Centre and Pavilion Theatre websites.

Contact BH Live Tickets

For general information about our events and venues, call 0844 576 3000 during opening hours (see above) or email bhlivetickets@bhlive.org.uk
If you have questions about an order you have already placed with BH Live Tickets, please call our After Sales line 0344 576 3000†† during opening hours (see above) or email bhlivetickets@bhlive.org.uk.
Please have your order number to hand when you call.

†† Please note, no transactions can be made on this number – to book tickets or ask about amending an order, please call 0844 576 3000.


For full information regarding accessibility in our venues, please visit our Accessibility page.

More info

View our Booking FAQs

View our Terms and Conditions

View our Privacy Policy

Calls to 0844 576 3000 are charged at 7p per minute plus your phone company's access charge
††Calls to 0344 576 3000 are charged at the same rate as calling a normal landline.

Ticket Collection

Promotion Code

  • If you have a promotion code, please enter it here: