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Booking Information

Booking Information


  1. Click the BUY button next to your chosen performance.
  2. Choose your tickets
    Click Select Your Own Seats, select your seats as prompted by the interactive seating plan (Select Your Own Seat is not available for all events).
    Click Best Tickets Available if you're happy for us to find seats for you. Click your chosen price band, section and number of tickets, and remember to check Aisle Seat if one of your party needs access to the aisle.
    Don’t forget to enter the Promotion Code if you have one.
    Once you’re happy with your seats and are ready to make your payment, click Continue.
  3. Check the details in your basket and click Continue to make your payment, or click Try Again to select alternative tickets, you may also Cancel Your Order.
  4. Either Log In to your account if you have one, or select Checkout As Guest, where you will have the option to create an account if you wish.
  5. Confirm your delivery details and select your fulfilment method, then click Continue.
  6. Pay for your tickets. You can pay with your debit/credit card (except American Express) or a BH Live Tickets gift voucher. Enter your payment/delivery details as prompted. Check the details carefully and click Complete your order. Your tickets are now booked.

By phone

Call us on 0300 500 0595(Bournemouth & Portsmouth events) or 020 3292 0002 (Fairfield Halls events)
Monday to Friday - 9:00am to 8pm
Saturday + Sunday - 10am to 8pm

In person

You can generally buy tickets in person from our ticket offices at the following times and locations:
NB: Given the current situation with Coronavirus (covid-19) our BIC and Bournemouth Pavilion ticket offices will be open only on event days from 5pm until 30 minutes after the event starts, and Fairfield Halls is currently closed.

Bournemouth International Centre:
For current opening hours visit the venue website.

Bournemouth Pavilion:
For current opening hours visit the venue website.

Tickets for events at either venue are usually available from both ticket offices. Exceptions include certain BIC shows and events at other venues.

Fairfield Halls:
Monday to Saturday - 10am to 6pm (or 8pm if there is an evening event)
Sunday - If there is an event, from 2hrs before the event starts until 15 minutes after the event starts. Otherwise closed.

Portsmouth Pyramids:
You can book and collect tickets from the main reception desk at Portsmouth Pyramids between the below times:

Monday to Friday - 7am to 9pm
Weekends and Bank Holidays - 8am to 6pm
Additionally, If there is an event - 7pm to 9:30pm (approx)

Please check the venue's website for changes to opening hours.

Please check opening times before arriving.

Payment and pricing

We accept cash and all major debit and credit cards. We do not accept American Express, cheques or postal orders.

For Fairfield Halls events we also accept Theatre Tokens.

The advertised ticket price is the price you pay, plus a one-off maximum Transaction Fee of £3.00. The Transaction Fee contributes toward the costs associated with supplying and securing the tickets whether by post, electronically or collect at the venue. An extra delivery charge would only be applied to the following: Signed For £0.95 or Special Delivery £4.50. 
The Transaction Fee is not applied to in-person bookings at our ticket office. 
Every pound we make is used to run our business and provide a surplus to invest in our social objectives.

We also offer a Group Bookings service.

Collecting your tickets

If you select Care Of Box Office when buying your tickets, the original payment cardholder can pick them up at the venue ticket office upon presentation of this card.

If you are the original cardholder, but cannot collect tickets yourself or are not attending the show, you can arrange for someone else to collect them on your behalf.

We will need you to complete a Letter of Authorisation, print and give it to your nominated person. They will be required to present this, alongside their own photo ID, at the event venue ticket office immediately prior to the performance in question before we are able to release the tickets.

Download a Letter Of Authorisation form here.
This form must be printed and fully completed before your representative arrives at the ticket office.

Seating plans

Seating plans for Bournemouth events can be downloaded from the Bournemouth International Centre and Pavilion Theatre websites.

Contact BH Live Tickets

For general information about our events and venues, or if you have questions about an order you have already placed with BH Live Tickets, please call 0300 500 0595 during opening hours (see above) or email bhlive.tickets@bhlive.org.uk.
Please have your order number to hand when you call.


For full information regarding accessibility in our venues, please visit our Accessibility page.

More info

View our Booking FAQs

View our Terms and Conditions

View our Privacy Notice

Calls to 0300 500 0595 are charged the same as a standard rate call

Ticket Collection

Promotion Code

  • If you have a promotion code, please enter it here: