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Accessibility at Bournemouth International Centre and Bournemouth Pavilion

We want to offer everyone the opportunity to enjoy the best experience with us at Bournemouth International Centre, Bournemouth Pavilion Theatre and Portsmouth Pyramids, so we’ve made every effort to ensure our shows and bars, cafés and other facilities cater for all:

  • Disabled access parking spaces in adjacent car parks with level or ramped access into the venues
  • Automatic entry doors – push button or infrared
  • Accessible toilets equipped with alarms
  • Bournemouth International Centre and Pavilion Theatre both offer a Sennheiser Infrared Amplification System for people with hearing impairments
  • Guide Dogs and Assistance Dogs are welcome in all our venues and water is available upon request

If you have not visited the Bournemouth Pavilion before, please read our visual guide.

Accessibility at Portsmouth Pyramids

All function rooms provide access ramps for wheelchair users. Accessible toilets equipped with alarms are available in public areas and off of the function rooms. Customers attending conferences and exhibitions may bring guide and assistance dogs into the venue.

If you have specific seating requirements, please ask a member of our ticketing team for advice. You can contact them for more information by email bhlivetickets@bhlive.org.uk.

We offer a limited number of complimentary tickets to events at our venues for personal assistants accompanying customers with disabilities, where that customer would be unable to attend an event without this person.

Personal assistant tickets are subject to availability and can 0nly be booked by customers registered on our Access Scheme (see below).

More specific information on accessibility is available from the BICPavilion Theatre and Fairfield Halls websites.

Access Scheme

Customers with special seating or access requirements can join our Access Scheme, which enables us to provide the best possible service and seats for customers with accessibility needs. It's free to join and we provide members with a personal service to tell them what's coming up, as well as information about concessionary tickets.

If you receive PIP/DLA/Attendance Allowance or are in receipt of a Certificate of Visual Impairment, you may be entitled to a reduction on your ticket price or a free essential companion or carer ticket.

Access Options:

  • If you are in receipt of Standard rate PIP/Attendance Allowance or Lower rate DLA (care and/or mobility components) you may be entitled to a discounted ticket (where available).
  • If you are in receipt of Enhanced rate PIP/Attendance Allowance or Middle/Higher rate DLA (care and/or mobility components) you may be entitled to a free carer/essential companion ticket (where available).

Proof of eligibility is required to join. Membership lasts for the duration of your DLA/PIP/Attendance allowance and we may need to contact you to confirm eligibility if you renew your membership.

You can apply online or email access@bhlive.org.uk for more information.


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